Geisinger Medical Laboratories: Client Services Representatives
The Client Service Contact Center is staffed 24 hours per day, 7 days a week.
Each month the contact center receives over 10,000 incoming and makes 6,000 outgoing calls. The dedicated professionals in the contact center provide a critical service to you, our customer.
Calls received include requests for specimen pick-ups, laboratory results
(hard copy, verbal, fax), collection and processing requirements, home phlebotomy
and nursing home collections, laboratory supplies and add-on testing (adding
tests to previously submitted specimens)
Outgoing calls from the contact center include courier dispatch and calling of laboratory results (e.g., critical values and special requests).
The Client Services Reps use a variety of information systems as resources to provide the answers to your questions. All calls received in the contact center are documented to allow for followup and training. Our goal in Customer Support is to fully satisfy each and every client in a professional and caring manner, truly providing the resources of a national laboratory, and the convenience of local service.
